If you have trouble logging into your account please make sure that you have followed these steps:
- Ensure that you are entering the correct email address and password associated with your account. Double-check for any typos or errors.
- Clear App Cache. Clear the app cache on your device as accumulated data may be causing issues.
- Update the Mobile App. Make sure you are using the latest version of the mobile app. Outdated versions may have issues that can be resolved by updating.
- Uninstall and Reinstall the App. If all else fails, uninstall the app, restart your device, and then reinstall the app again.
- Reset your Password. If you have forgotten your password or suspect it has been compromised, use Recover account on the login screen.
If the issue persists after following the above steps, please submit a request and our Support Team will get in touch.