If you're having issues while scanning your ID document or passport, please see the following recommendations:
1. Enable Camera settings. After selecting the type of document (either your passport or any other government-issued ID) a message will appear on screen where you will be asked to ‘allow Simur to take pictures and record video’. You need to give permission in order to continue with the verification process.
If the message does not appear on screen or you tapped ‘don’t allow’ by mistake, go to your phone settings to enable the camera:
- From Android settings:
Go to Settings > Apps > Manage Apps > App permissions > Simur > Camera> Allow camera permission. - From iPhone settings:
Go to Settings > Apps > select Simur app > Enable camera.
2. Adequate room lighting. Make sure the area is well-lit, and there are no shadows or glares on the ID.
3. Clean lens and ID. Check for smudges, dirt, or fingerprints on both the camera lens and the ID document.