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FAQ

See our frequently asked questions to resolve common issues

Mobile App

  • How does Simur keep my data safe?
  • What type of documents do I need to register my account?
  • Can I use Simur in more than one device?
  • My account is blocked, what to do?
  • Why can’t I scan my passport or ID document?
  • Can I skip the NFC step when I register my account?

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Simur Studio

  • Can I open Simur Studio in a mobile phone?
  • How can I view and edit my personal information?
  • How can I recover my password to access Simur Studio?
  • How do I set up a backup email for notifications?
  • How can I change my account email address?
  • How can I delete one of my companies?

See all 12 articles

Verification

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  • KYC
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